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Hospitality & Tourism Management

Technological Advancement In Tourism Development

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ABSTRACT

This work is to analyze the implementation of technological applications as a field in Tourism and Hospitality alongside the effect of technology advancement in Tourism and Hospitality Industries development in Nigeria with reference to Tinapa Resort, Cross River. Using different kinds of literatures from research papers, articles, books this study high-lights and scrutinises the significance of technology and how these actions contribute towards Tourism and Hospitality sector. Tourism and Hospitality industries should be commended for its use of ICT and adoption of modern technologies such as social networks for engaging with customers. The application of technological trends has been cleverly managed and implemented with very minimal cost, requiring little technical resource from the staff. This paper aims to create consciousness among the academicians, researchers, politicians, tourism businesses and gov-ernment authorities the effectiveness of smart application on the tourism and hospitality Industries in Nigeria. The seminar is constrained in inside Nigeria and the consequence is attained based on the past studies. The study is conducted in ICT application only as independent variable. Therefore, there may be some other variables which may influence on tourism and hospitality industries in Nigerian society.

CHAPTER ONE

INTRODUCTION

1.1     Background of the Study

The Nigeria tourist attraction center has improved significantly with the advancement in the level of technology. The tourism and hospitality industry plays a significant role in the socio-economic development processes in Nigeria and its effect is seen in various developmental processes in the area of incentives for employment and social prosperity by implementing and coordinating the activities and services. This also refers to those companies which have been indirectly related to tourism. Previously emphasized involvement of entities, such as entities that implement their mission in collaboration with the same type of enterprises or integrating with other subjects, seems very important, even crucial to the creation of value chain, regardless to geographic coverage and character of the business. This kind of stresses the need for knowledge of new technologies.

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According to (Braun, 2008) stated that ICT offers the ability to foster improved competitive performance through network, clustering and formation of alliances as well as providing the richness of content increasingly required by consumers. Beyond buying, the integration of buying experiences, for example connecting the presentation of physical facilities, delivery processes, finance etc., as well as presentation that reaches customer segments in various new media mobiles, for example iPods, Facebook, is increasingly required (Alvarez and Sugijoto, 2010). ICT can bring business change depending on attitudes related to IT awareness, i.e. competence related to the application of knowledge in new technologies.

According to Berger et al. 2006) stated that appealing presentations of business products and travel destinations, sophisticated visualization of tourism products, the consulting role of travel agents, the social interaction and information exchange between travelers, as well as the information richness of the Internet are key features for successful tourism e – business. Competitive advantage of enterprises can be achieved by tourism managers who embrace new information technology and actively participate in the technology planning process to identify new users and manage their development (Moutinho, 2002). In the context of resource management within the internal environment of enterprises and the business activities of travel agencies, the importance of new technologies is emphasized in the area of cost reduction. In relation to changes of external environment, the competitiveness of travel agencies that use new technologies is based on performance such as information availability and transparency, facilitating the placement of products and services. The study wishes to examine the impact of technological advancement in tourism development using Tenapa resort center Cross River state as the case study.

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1.2 Statement Of Research Problem

What really instigated the study on the impact of technological advancement on the hospitality and tourism industry was due to some key reasons; one of the major reasons was the level of insecurities in Nigeria today and poor service rendering and management in the hospitality and tourism industry. Another issue discovered in the hospitality and tourism industry is the issue of timely delivery of goods and poor coordination of activities in the hospitality and tourism industry. Most the hospitality and tourism industries in Nigeria are very big, people might come to those places without having a good time; some might end up not being served.

1.3     Objective of the Study

The main aim of the research work is to examine the impact of technological advancement on the hospitality and tourism industry in Nigeria. Other specific objectives include:

  • To examine the relationship between the technological advancement and the growth and development of the hospitality and tourism industry in Nigeria
  • To examine the effect of technological advancement on the level of security in Tenapa resort center
  • To investigate on the factors affecting the effective utilization of ICT resources in the hospitality and tourism industry
  • To discuss the roles of the hospitality and tourism industry in the provision of employment in Nigeria.

1.4 Research Questions

The study on the impact of technological advancement on tourism industry development came up with research questions so as to ascertain the above stated objectives. The specific research questions are stated below as follows:

  • Is there any relationship between the technological advancement and the growth and development of the hospitality and tourism industry in Nigeria?
  • What is the effect of technological advancement on the level of security in Tenapa resort center?
  • What are the factors affecting the effective utilization of ICT resources in the hospitality and tourism industry?
  • Does the hospitality and tourism industry play any significant role in the provision of employment in Nigeria?
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1.5 Significance Of Study

The study on the impact of technological advancements on the development of hospitality and tourism industry will be of immense benefit to the hospitality and tourism industry, it will also to be relevant to both the state and the federal government as it will discuss the benefit of utilization of ICT applications in the hospitality and tourism industry, the study will also discuss the Current technological trend and applications in the Tourism & Hospitality industry

Finally the study will be of immense benefit to other researchers that wishes to carryout similar research on the above topic.

1.6 Scope Of Study

The study on the impact of technological advancement in the hospitality and tourism development industry is limited to the Tenapa resort center Cross River State.

DEFINITION OF TERMS

ICT: Information and Communication Technology (ICT) is an extended term for information technology (IT) which stresses the role of unified communications and the integration of telecommunications (telephone lines and wireless signals), computers as well as necessary enterprise software, middleware, storage, and audio-visual systems, which enable users to access, store, transmit, and manipulate information.

TOURISM: ourism means people traveling for fun. It includes such activities as sightseeing and camping.

TOURIST: People who travel for fun are called “tourists.

TOURIST DESTINATION: Places that people go to for tourism are called tourist destinations

HOSPITALITY: the friendly and generous reception and entertainment of guests, visitors, or strangers


Pages:  31

Category: Seminar

Format:  Word & PDF               

Chapters: 1-5                                          

Source: Imsuinfo                                     

Material contains Table of Content, Abstract and References.

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